"You want to see a doctor ? mission impossible"

A review of Hazeldene Medical Centre by Mr Stevens written on Monday 20th of December 2010

Incredibly hard if not impossible to get an appointment.The stupid system of having to phone on the day at 08:30, then placed straight into a que to make an appointment,with very little chance of getting one! Usually, after being in the que for 15,20,30 or even 40 minutes,you get told by yet another recording that the appointments have now all been filled for that day, (SO GUESS WHAT)yes youve guessed it - phone back tomorrow at 08:30.

I think this is a perthetic way to run appointments,and i am not alone in this,many people ive spoke to feel excactly the same.

Does the surgery think that everyone has the time at 08:30 to sit on the phone for an appointment... then failing to get one! What about people needing to go to WORK????. Do you book the morning off, hoping that a miracle may happen, and you will be granted an appointment, or do you go to work and spend your lunch break ringing...( no, you can ONLY book at 8.30 the following day!)

A terrible service...I have spent MANY hours at the walk in centre, as its the only way to see a doctor!

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