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"RHM pension CETV request, 3 months and waiting"

A review of Jardine Lloyd Thompson UK Ltd by Lewis written on Thursday 17th of August 2017

AON Hewitt were the previous administrators, very quick response, detailed information in typically a couple of weeks, now JLT administer and don't communicate, despite emailed reminders, I've waited 3 months since initial request - is there a defined service level agreement (i read somewhere there was - Pensions Ombudsman?) and who is best contact organisation to advise JLT of their obligations to respond in a reasonable time period?

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